FAQ
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Are you open all year?
Yes, our apartments are at your disposal all year round.
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What languages are spoken by the reception?
Italian, English and Turkish.
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What time is check-in and check-out?
Check-in is from 15.00 to 21.30.
The apartments must be vacated by 10:30 on the day of departure. -
Do you accept pets?
Sorry, pets are not accepted.
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Where can I park my car?
Free parking is available inside the property. Siena's center is about 2 km away, just 5 minutes by car.
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Is it necessary to pay a deposit to confirm the reservation?
No deposit is required. Furthermore, the credit card is not charged (except for non-refundable rates) and it is used only as a guarantee.
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Do the apartments have a washing machine?
No, but laundry service is available for a little extra.
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Is there air conditioning in the apartments?
It is present in the Deluxe apartment. However, thanks to the thick walls of the structure, even in summer the rooms of the other apartment (Superior) are cool and ventilated.
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Is there any cleaning during the stay?
Cleaning is done on a weekly basis.
If you would like mid-week cleaning and linen change, this service is available at a small additional cost.
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Is it possible to leave my luggage after I have checked out?
Of course, you can leave them with us and they will be kept in a dedicated space.
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Does the price include bed linen and towels?
Yes, the price includes bed linen and towels.
It is also possible, with a supplement, to have midweek linen changes. -
What do the kitchens of the apartments have?
Each kitchen is equipped with refrigerator, 4-burner gas hob, kitchen hood, dishwasher, fridge with freezer, toaster, kettle, pots, plates, glasses, cutlery and other accessories.
During the hot season, outside is also available an equipped area. -
How can we reach Palazzo del Papa Suites?
The apartments are a 5-minute drive from Siena. On foot it is about 20 minutes from the train station and about 25 minutes from the historic center.
We advise you to consult the page "Where we are" to get all the necessary information. -
What are the payment methods?
We accept major credit cards (Visa, Mastercard and American Express) and cash payment for amounts not exceeding € 2,000.
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Does the price change according to the number of guests?
The rate depends on the number of occupants. You will find the various rates described in detail on the online booking page which is constantly updated.
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Is an internet connection available in the apartments?
Yes, free WiFi is available throughout the property.
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Is smoking allowed in the apartment?
No, smoking is not allowed indoors.
However, it is possible to smoke outside. -
At what times is the reception open?
Our reception opens from 3 PM to 9.30 PM.
For any need there is always an active emergency number for our customers.
